Dear Radiance Family,

We are in the process of transitioning to a new medical records system. This upgrade is part of our ongoing commitment to providing you with the best care possible and improving the efficiency and accuracy of your medical information.

It is important to acknowledge that implementing a new medical records system involves a learning curve for us. We request your patience and understanding as we all adapt to the change and strive to deliver the highest level of care during this transition phase. You may experience delays in scheduling appointments, accessing your medical records, or receiving certain services. Rest assured, we are working diligently to ensure the transition is as smooth and seamless as possible.

We appreciate your understanding, patience and continued trust in Radiance Medical Group as we undertake this significant upgrade. If you have any questions or concerns, please do not hesitate to contact our office by phone or Spruce. We are here to support you and address any inquiries you may have.

Thank you for entrusting us with your health, and we look forward to serving you with an improved healthcare experience.

Below is a link to the patient FAQ for our new medical record system. This is just for reference and there is nothing you need to do at this time. When we begin using the new system you will receive a welcome message/email with directions for accessing your records through the system, known as the “Elation Health Patient Passport”.

Sincerely,
Radiance Medical Group

https://help.elationhealth.com/s/article/Patient-Passport-Frequently-Asked-Questions-for-Patients